Return Policy

Returns

We want you to be 100% satisfied with your order, but please note that we do not accept returns or exchanges on food or beverage items, including coffee, due to safety and quality standards. If there is an issue with your order, we’ll do our best to make it right—just reach out to us directly at cavemancoffeecustomerservice@gmail.com

That said, here are the basics of our general return policy for non-consumable items:

  • Our return policy lasts 30 days from the date of purchase.

  • To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

  • A receipt or proof of purchase is required for all returns.

Non-returnable items include:

  • Any food or beverage product (including opened or unopened coffee bags)

  • Gift cards

  • Downloadable software products

Refunds (if applicable):
Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, your refund will be processed and a credit will be issued to your original payment method within a few business days.

Late or missing refunds:
If you haven’t received your refund yet, please check with your bank or credit card provider. It may take 5–7 business days for funds to appear. If it’s taking longer, email us at cavemancoffeecustomerservice@gmail.com and we’ll help track it down.

Exchanges:
We only replace non-consumable items if they are defective or damaged. If you believe your order qualifies, contact us at cavemancoffeecustomerservice@gmail.com and send your item to:

Caveman Coffee Co.
7606 Industrial Court
Spring Grove, IL 60081

Gifts:
If the item was marked as a gift, we’ll issue a gift credit once the return is received. Otherwise, refunds will be issued to the original purchaser.

Shipping:
We provide a prepaid return label for eligible returns. Please use the label provided—returns sent by other methods may not be accepted or trackable.